Privacy Policy
Last Updated: 08-12-2025
PetsUnderstood.com (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website PetsUnderstood.com, purchase our products, or interact with us online.
By using our website or services, you accept the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Shipping and billing address
Email address
Contact number
Order and transaction history
Pet details (optional — name, breed, age, preferences)
Payment Information
We utilize secure third-party payment gateways. We do not store or have access to your full payment card details.
Technical & Usage Data
IP address
Browser type and device information
Cookies and browsing behaviour
Session logs, analytics data
User-Generated Data
Reviews, feedback, survey responses
Emails and messages sent to our support team
2. How We Use Your Information
We use collected information to:
Process and fulfill orders
Provide customer support
Enhance website performance and user experience
Personalize product recommendations
Send updates, promotional offers, and newsletters (only if you opt-in)
Detect, prevent, and address security incidents and fraud
3. Cookies & Tracking Technologies
We use cookies and similar tracking tools to:
Remember your preferences
Improve content and navigation
Enable cart and checkout functionality
Measure site performance and analytics
You can disable cookies in your browser; however, doing so may limit site functionality.
4. Sharing of Information
We do not sell or rent your personal information.
We may share limited data with:
Service providers (payment gateways, delivery partners, analytics tools)
Legal authorities when required for compliance
Business successors in the event of a merger or acquisition
All partners are contractually obligated to keep your information secure.
5. Data Security
We implement administrative and technical safeguards including:
Secure SSL encryption
Limited data access on a need-to-know basis
Encrypted payment processing through trusted partners
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information only as long as necessary for:
Completing your transactions
Complying with applicable laws
Resolving disputes and enforcing policies
Users may request deletion where legally permissible.
7. Your Rights & Choices
You may request to:
Access, correct, or update personal information
Opt-out of promotional communications
Request deletion of your customer profile (subject to legal obligations)
To exercise these rights, contact us at:
8. Children’s Privacy
We do not knowingly collect data from children under 16.
If you believe a minor has provided personal data, please contact us for removal.
9. International Users
Our services are intended for customers in India.
If you access our website from outside India, you consent to the transfer and processing of your information in accordance with Indian data protection laws.
10. Changes to This Policy
We may update this Privacy Policy periodically.
All revisions will be posted with an updated “Last Updated” date.
Return & Replacement Policy
Perishable & Pet Food Items
Due to the nature of pet consumables, we accept replacement requests only in cases where the product arrives damaged, spoiled, or compromised.
To qualify for replacement:
The package must have been delivered within the last 48 hours.
Product must be unfit for consumption upon opening (e.g., spoilage, leakage, improper sealing).
Proof must be provided:
Clear photos/videos of the product, packaging, and batch details
Order number and delivery timestamp
Once verified by our quality team:
A replacement item will be shipped to you free of cost
(including shipping and taxes).
No returns or refunds will be provided for:
Products opened after 48 hours of delivery
Products stored improperly by the customer
Change-of-mind cases
Contact Information
For privacy, returns, or support requests:
📩 Email: connect@petsunderstood.com
🌐 Website: www.petsunderstood.com
Acknowledgment
By using PetsUnderstood.com, you acknowledge that you have read and understood this Privacy Policy and the Return & Replacement Policy.